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Customer Story

Cakes & Bakes

Dynamics 365 re-implemented for a production facility of Pakistan's first ISO-certified bakery chain

Cakes & Bakes production facility

Dynamics 365 Re-implementation for Cakes & Bakes

Cakes & Bakes has been baking for Lahore since 1995 and was the first bakery chain in Pakistan to earn ISO 9001 certification. Today it runs outlets across Punjab, supplied by its own production facilities. One of those facilities was running Dynamics 365, but the system had never been set up to match how the facility actually worked.

What They Were Up Against

Dynamics 365 was in place, but most of the real work was happening outside it.

Stock on Paper Registers

Inventory issuance and dispatch were written in registers, so the system never showed true stock.

Spreadsheets Beside the ERP

Key information lived in sheets that didn't match what Dynamics 365 held.

No Manufacturing in the System

Production hadn't been set up in Dynamics 365 at all.

Reports They Couldn't Get

Daily, weekly and monthly reporting needs had no report behind them.

What We Built

We started by finding the gaps, then re-implemented Dynamics 365 around the facility's real process.

01
Gap Analysis

A full review of the running Dynamics 365 setup against how the facility actually works.

02
Dynamics 365 Re-implemented

Supply chain and inventory reconfigured so the system matches the process.

03
Manufacturing, Set Up From Scratch

Production planned and recorded inside Dynamics 365 for the first time.

04
Issuance and Dispatch in the System

The paper registers retired; every movement recorded in Dynamics 365.

05
Customisations for the Gaps

Features the standard setup didn't cover, built to fit the facility's way of working.

06
Daily, Weekly and Monthly Reports

Around 15 reports for the figures management needs on a regular cycle.

Cakes & Bakes production facility

A Dramatic Transformation

When we were done, everything the facility ran was in the system.

100%

Of inventory issuance and dispatch recorded in Dynamics 365, not registers

~15

Reports for daily, weekly and monthly decisions

Live

Manufacturing running inside Dynamics 365 for the first time

One system replaced the registers and side spreadsheets

Production is visible in the same place as stock and dispatch

Management gets its regular figures from the system instead of compiling them by hand

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